How OzyOps Works for Home Services
Your AI answers calls, qualifies leads by service type and urgency, books jobs, and follows up on quotes — 24/7, while you're on the job site.
From ring to booked job
Here's what happens when a customer calls
Customer Calls Your Number
A homeowner calls your regular business number — nothing changes for them. Same number, same experience.
Smart Routing Kicks In
If you're on a job, your crew is busy, or it's after hours, the call routes to OzyOps automatically. You set the rules.
AI Qualifies the Lead
Your AI answers professionally, identifies the service needed (HVAC, plumbing, electrical, roofing), assesses urgency, and captures name, address, and contact info.
Emergencies Get Escalated
Burst pipe? AC dead in July? No power? Your AI recognizes emergencies and immediately transfers to your on-call tech or dispatch number.
Jobs Get Booked
Non-urgent service requests are booked directly into your calendar or added to your callback queue. No leads slip through the cracks.
Everything Gets Logged
Every call is recorded with a full transcript, summary, service type, and urgency level. View it all from your dashboard.
Estimates that don't die in the inbox
Your AI follows up on estimates so they don't die in the customer's inbox
📧 Automatic Follow-Up Sequence
- You send the estimate — email, PDF, whatever you normally use
- The lead enters an automated SMS/email follow-up sequence
- Friendly check-in after 2-3 days: "Any questions about the estimate?"
- Gentle reminder at 5-7 days if no response
- Final touchpoint before the estimate expires
🎯 You Stay in Control
- You set the pricing and send your own estimates
- The AI just makes sure nothing falls through the cracks
- Messages are friendly and professional — never pushy
- Customers can opt out anytime, sequence pauses if they reply
- Track every message and response from your dashboard
Example Day 3 Follow-Up:
"Hi Mike, this is ABC Plumbing. Just checking in on the water heater estimate we sent over. Any questions or ready to get it scheduled? We've got availability this week. - ABC Plumbing"
You run the business. Your AI handles the phones.
👤 You
Manage everything from your dashboard
- Customize your AI's scripts and greetings from the dashboard
- Set your service areas, job types, and business hours
- Define emergency escalation rules (who gets called, when)
- Keep doing the jobs and closing deals
🤖 Your AI
Works 24/7, never calls in sick
- Answers every call 24/7 — nights, weekends, holidays
- Qualifies callers by service type, urgency, and location
- Books jobs directly into your calendar
- Follows up on quotes automatically via SMS
- Transfers emergencies to your on-call tech instantly
No sales calls. No 3-week onboarding.
Sign up and go live today.
🚀 Sign Up & Choose Your Plan
5 minutesCreate your account in minutes. Pick the plan that fits your call volume — from solo operators to multi-truck companies.
⚙️ Customize Your AI Agent
15-30 minutesUse the guided setup to tell your AI about your business: service types (HVAC, plumbing, electrical, roofing), service areas, business hours, and emergency procedures. Customize the greeting and script to match your brand.
📱 Forward Your Calls
5 minutesSet up call forwarding from your existing business number. Your customers still call the same number — the AI just picks up when you can't. Works with any phone system.
📊 Monitor & Adjust from Your Dashboard
OngoingWatch calls come in live, review transcripts, track quote follow-ups, and fine-tune your AI's scripts anytime. No waiting for someone else to make changes — you're in the driver's seat.
Every call, lead, and follow-up — in one place
Your dashboard — every call, lead, and follow-up in one place
Everything you need to manage OzyOps
No phone calls to support required
📞 Live Call Feed
See incoming calls in real-time with caller info, service type, and urgency level.
🎙️ Call Recordings & Transcripts
Listen to every call or read the AI-generated transcript. Search by date, service type, or caller.
💰 Quote Pipeline
Track every estimate from sent to signed. See which quotes need follow-up and which closed.
✏️ Script Editor
Edit your AI's greeting, qualifying questions, and responses in real-time. Changes go live instantly.
🚨 Emergency Rules
Define what counts as an emergency and who gets the transfer call. Change it anytime.
📊 Analytics
Track call volume, booking rates, quote conversion, and missed call recovery over time.
If Your Phone Rings When You're on a Ladder, We Can Fix That
Sign up, customize your AI, and start capturing every lead — live in under 30 minutes.
No sales call required. No long-term contract. Cancel anytime.